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Using Zoom to log in to GetReal

richard
Updated

Overview

GetReal Trust Advisor Authentication is the Zoom OAuth app that establishes a secure connection between your Zoom account and the GetReal Trust Advisor suite. It must be authorized before the other GetReal Trust Advisor apps can function.

Adding the App

Prerequisites

From the GetReal Website

  1. Go to app.getreallabs.com and click Continue with Zoom.

  2. You will be redirected to Zoom's authorization page. Log in to your Zoom account if prompted.

  3. Review the permissions requested by GetReal Trust Advisor and click Allow.

  4. You will be redirected back to GetReal. The app is now authorized and active.

Troubleshooting Installation

 

Issue

 

Resolution

 

"You don't have permission to add apps"

Contact your Zoom account admin to enable Marketplace app installs

Authorization error / redirect fails

Clear browser cookies and try again, or use a different browser

App does not appear in search results

Ensure you are logged into the correct Zoom account
 

For further help contact support@getreallabs.com.

Usage

GetReal Trust Advisor Authentication runs silently in the background after the initial authorization. No further interaction is required from you.

What This App Accesses

During authorization, you grant GetReal read access to your basic Zoom user profile information:

 

Data

 

How it is used

 

Name

Identifying you within the GetReal Trust Advisor suite

Email address

Associating your account and delivering any notifications

Zoom user ID

Linking detection results to your Zoom identity

No meeting content, audio, video, or recording data is accessed by this app. That access is managed separately by the GetReal Trust Advisor panel app and GetReal Trust Advisor Bot.

If this authentication app is removed, all other GetReal Trust Advisor apps will immediately lose access to your Zoom account and stop functioning.

Removing the App

Steps to Remove

  1. Go to the Zoom App Marketplace .

  2. Navigate to Manage > Added Apps.

  3. Find GetReal Trust Advisor Authentication and click Remove.

  4. Confirm removal when prompted.

When you click Remove, GetReal's system automatically revokes the OAuth access token and processes the deauthorization event in accordance with Zoom's data compliance requirements. This ensures GetReal's access to your Zoom account is fully terminated on both sides.

We also recommend removing the GetReal Trust Advisor panel app and GetReal Trust Advisor Bot from your Marketplace if you no longer wish to use the suite. 

Implications of De-Authorization

Removing this app will:

  • Immediately revoke GetReal's OAuth access to your Zoom account

  • Stop all other GetReal Trust Advisor apps from functioning, as they depend on this authorization

  • Prevent any new data from being collected from your Zoom account

Your data: After de-authorization, GetReal will handle previously collected data (your name, email address, and Zoom user ID) in accordance with our data retention policy.

To request immediate deletion of your data, contact privacy@getreallabs.com.

For more information, see our Privacy Policy .

Frequently Asked Questions

Do I need to re-authorize if my Zoom password changes? No. The OAuth token is independent of your Zoom password. You would only need to re-authorize if you manually removed the app or if the token expires due to inactivity.

Will other meeting participants know this app is installed? No. The authentication app is invisible to other meeting participants. It only grants GetReal access to your user profile data in the background.

Contact & Support

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